Terms and Conditions




1. Detailed description of goods and/or services

Glass Roots is a business in the handcrafted glass industry that produces art glass products, gifts and jewellery.


2. Delivery policy

Subject to availability and receipt of payment, requests will be processed within 3-5 days and delivery confirmed by way of selected shipping option. If courier services has been selected, the tracking number will be emailed as soon as the item has been sent off.


3. Export restriction

The offering on this website is in local South African currency and available to South African clients only. For international orders, please contact us directly.


4. Return and Refunds policy

The provision of goods and services by Glass Roots is subject to availability. In cases of unavailability and no alternative can be agreed upon, Glass Roots will refund the client

in full within 30 days. Cancellation of orders by the client will attract a 20% administration fee. See further details on the Policy page for damaged goods and exchanges.


5. Customer Privacy policy

Glass Roots shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal

information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from:

http://www.polity.org.za/attachment.php?aa_id=3569 .


6. Payment options accepted

Payment may be made via Visa and MasterCard or EFT.


7. Card acquiring and security

Card transactions will be acquired for Glass Roots via PayGate (Pty) Ltd who are the approved payment gateway for all South African

Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the

website. Users may go to www.paygate.co.za to view their security certificate and security policy.


8. Customer details separate from card details

Customer details will be stored by Glass Roots separately from card details which are entered by the client on PayGate’s secure site. For

more detail on PayGate refer to www.paygate.co.za.


9. Merchant Outlet country and transaction currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is

South African Rand (ZAR).


10. Responsibility

Glass Roots takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website,

customer service and support, dispute resolution and delivery of goods.


11. Country of domicile

This website is governed by the laws of South Africa and Glass Roots chooses as its domicilium citandi et executandi for all purposes under

this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature,Kalanderkloof Farm, Portion 15 of Elandskraal 203, Barrington Road, District of Knysna.


12. Variation

Glass Roots may, in its sole discretion, change this agreement or any part thereof at any time without notice.


13. Company information

This website is run by Glass Roots Studio based in South Africa and with registration number 2009/045024/23 and Sole Member Helga Stassen.


 14. Glass Roots contact details

Company Physical Address: Kalanderkloof Farm, Portion 15 of Elandskraal 203, Barrington Road, District of Knysna.

 Email: info@glassroots.co.za

Telephone: 082 900 5163